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Q: What is ITIL Foundation certification?

A: The ITIL Foundation level focuses on knowledge and comprehension to provide a good grounding in the key concepts, terminology and processes of ITIL V3.

Q: Who can take up the ITIL Foundation exam?

A: Any individual from senior management to help desk support can take up the Foundation exam.

Q: Where can I take the exam?

A: APM Group is the official Accreditor, and is authorized by the OGC to license other Examination Institutes to administer ITIL qualification and accreditation activities.
The examinations can be taken from any of the following Examination Institutes
* APMG (www.apmgroup.co.uk)
* EXIN (www.exin-exams.com)
* ISEB (www.iseb.org.uk)
* Loyalist College (www.loyalist.com)
Please refer to their websites for authorized prometric testing centers.

Q: What is the duration of exam?

A: The examination is for One Hour.

Q: How many questions have to be answered in the exam?

A: There are 40 questions to be answered in One Hour.

Q: What is the pass percentage?

A: The percentage for pass is 65%.

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